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Last updated 23 September 2026

Customer support

Get help with your Milo account, job-search workspace or a billing question.

Guides, AI help and support tickets

Need a quick guide or help with a problem? Choose a topic, ask AI help, or contact a person.

How do I use Milo?

  1. Open Start here and complete your profile.
  2. Add your reviewed resume, then search for a job and check the original advert.
  3. Prepare documents, review every fact and download them. Record an application only after confirming submission with the employer.

AI help uses OpenAI and your existing AI allowance where enabled. It cannot access your account, process refunds or make changes. Never enter passwords, verification codes, card details or CV contents.

Still need help?

We aim to reply within 24 hours. Complex issues may take longer to resolve. Replies appear in your ticket here; check back for updates.

Email support

Contact us

Email support@milojobs.com. This opens your email app; human replies are not instant. We aim to respond within 24 hours. Ticket replies are available in the support centre.

Include your account email, the page involved and a short description of what happened. For a payment question, include the payment date and receipt reference if available. Never send passwords, API keys, full card details or identity documents.

Business enquiries

Contact founder@milojobs.com for partnerships and business enquiries.

Account and workspace help

For sign-in problems, tell us whether you see an error or are waiting for a confirmation email. If your workspace reports a sync failure, keep the browser open and avoid clearing its saved data until the issue is resolved.

You can delete individual uploaded documents from Documents in the private workspace. All account holders, including free-tool users, can use Account and data to export data or request account deletion. Contact us if you need help; we may need to verify that the account belongs to you.

Job listings and applications

Milo combines selected job feeds and employer boards. Coverage is limited, and listings may change or close. Use the employer’s original listing to confirm details. Milo does not guarantee an interview or job, and the current service does not submit applications for you.

Cancellations, refunds and complaints

Send a cancellation, refund request or complaint to support@milojobs.com with a clear subject line. See our cancellation and refund policy for the founding pre-order terms. A request is not automatically processed by clicking an email link; send the email and retain your copy.