Cancellation and refunds

Monthly subscriptions are not open yet. When available, you can open Account and data, choose “Manage or cancel subscription” and cancel through Stripe. The portal confirms the effective cancellation date. End-of-period cancellation stops the next renewal while preserving paid access until that date, unless an earlier refund or payment issue ends it. Save the cancellation confirmation.

If the portal cannot be accessed, email support@milojobs.com with your account email and request to cancel renewal. Deleting your account is not a substitute for checking your billing cancellation. Resolve any active monthly subscription through the portal or support before closing the account.

You may request a full refund within 14 days of your initial monthly subscription purchase, even if you have started using the service. Email support@milojobs.com with your account email and receipt. We do not make this initial refund promise conditional on not using the tools. This is separate from cancellation of future renewals in the portal.

After that initial period, unused days and later renewals are not automatically refunded for a change of mind. Statutory rights and remedies for a faulty, misdescribed or undelivered service remain unaffected. An approved full refund ends the refunded paid entitlement. You can continue using eligible free tools.

You may cancel your pre-order before full-workspace activation for a full refund, even if you have used the immediately available public tools, including assessments and Pitch Kits. Email support@milojobs.com with your checkout email and payment reference. A launch date has not been confirmed. Your three-month full-workspace access period does not start while you are waiting or when you use a checker.

A full refund removes the paid checker benefit and any unactivated full-workspace entitlement. You can continue using the free account allowance where available. The improved pre-activation cancellation promise also applies to eligible earlier founding purchases; it does not remove any rights agreed when you purchased.

No discretionary change-of-mind refunds are offered after full-workspace activation. This does not remove statutory cancellation rights or remedies for a faulty, misdescribed or undelivered service. Where applicable, you have a 14-day cancellation period from entering the service contract. We do not treat joining a waitlist, making a payment or using an immediate checker as a waiver of those rights.

If you are charged twice or believe a payment was unauthorised, contact us promptly. We will investigate the payment record. If Milo cannot deliver your purchased access, we will refund the undelivered purchase. Approved full refunds return the original amount in the original payment currency; bank conversion differences are outside our control.

A checkout return page, account sign-in or missing entitlement should not prompt you to pay again. Contact support with the receipt so we can reconcile the existing payment.

Email support@milojobs.com or write to MILOJOBS LTD, 66 Paul Street, London, EC2A 4NA, United Kingdom. You can use this wording, but do not have to: “I give notice that I cancel my Milo founding-access purchase. Name: [name]. Checkout email: [email]. Order date/reference: [details]. Date: [date].” Add your address and a signature only if sending by post.

We will acknowledge and review your request. Where a statutory refund is due, we process it within the applicable legal deadline, normally within 14 days of cancellation. Your bank may take additional time to display it. Do not send full card numbers or passwords.

Founding Access is a one-time purchase. There is no subscription to cancel and no automatic renewal after the three-month access period. Deleting an account does not by itself send a cancellation or refund request; contact support so an outstanding purchase can be resolved.